FAQS – Catania Airport Transfer

RESERVATION

How can I book my transfer in Catania?

The booking form is available on our homepage. Is it possible to add, cancel or modify my booking (pick-up time, number of passengers, pieces of luggage)? You can contact us for any modification to your booking schedule, number of passengers or luggage, and if you need a different vehicle. Please see the next FAQ to see how you can modify your reservation.
Can I cancel or modify my booking?
You can change or cancel your booking 24 hours before the transfer. To modify or cancel your booking 48 hours before your arrival, email or phone us and we will be glad to provide our support to you. For any request submitted 48 hours before your arrival, you can call the phone number provided in the confirmation email sent by us some days before your trip.

CATANIA TAXI PRICES

Are your prices per person or per vehicle?

Our Prices ALWAYS refer to each car/van, and they are not per person.

Are your prices fixed and all-inclusive or will I have to pay for extra charges?

Our Catania taxi prices are fixed and all inclusive. There will be NO HIDDEN OR EXTRA CHARGES (due to diversions or traffic jams).

Do I have to pay for any tips?

Our fares are final prices, therefore the tips to the driver are not mandatory but, if you are satisfied with our service you are free to tip the driver, if you want.

PAYMENT

Why was I asked by the driver to pay after the transfer, if you already have my credit card number, provided during the booking procedure?

The credit card number provided when booking is ONLY needed to guarantee your reservation; therefore the driver asked you to pay for the service directly to him. But, should you prefer to pay for the service in advance, you can do it by Credit Card.

How and when can I pay for my transfer?

You can directly pay to the driver soon after the transfer service or, as alternative, you can pay in advance by Credit Card. The credit card number provided during the reservation procedure is only used to guarantee your reservation.

Can I pay in advance?

If you prefer to pay in advance, please select the "Pre-payment by credit card" option.

LUGGAGE

What about any additional luggage if I didn't mention during the booking procedure?

Should the number of your pieces of luggage changes, we kindly suggest to inform us since you may need a different or larger/smaller vehicle and the price of you transfer may consequently change.

Can I carry large items such as wheelchairs, bikes, and ski or scuba dive equipment?

Should you have to carry one of these items during your transfer, we kindly ask you to specify it on the booking form since you may need a larger car/vehicle for your trip.

MEETING POINT

Where will I meet the driver?

The driver will be waiting for you at the arrival lounge in front of the exit doors at the airport, and he will hold a sign with your name. Some days before your arrival you will get an email with the precise meeting point.

What happens in case my flight is delayed or cancelled?

Our local manager monitors all flights and times. If your flight is in delay or cancelled , he will schedule your reservation again, in order to guarantee that our driver will be present at your arrival.

What happens in case I cannot find the driver?

In case of difficulties in finding and meeting the driver, you can contact the phone number provided on the booking confirmation email that we will send you some days before your trip. Our customer support service is available 24/7 and we will be pleased to provide you with all the necessary support.

How long will the driver be waiting for me, while I pass through the immigration and custom gates?

The driver will wait for a maximum of one hour after the flight actual landing time. Then, he will call you on the mobile number you provided on the booking form. If the driver cannot reach you by phone, he will leave the agreed meeting point. In case of any problems while clearing customs and immigration gates, collecting your luggage or filling-in a form for lost luggage, please call our emergency phone number.

CATANIA AIRPORT TRANSFER SERVICE

Will I have to share the car with others?

No, all our transfers in Sicily are private and NOT shared, so you will not have to travel with other passengers who do not belong to your group/family.

Do you provide for infant or child safety seats?

Child seats are available at o extra cost upon request to most destinations. Please report the child/children's age while filling in the booking form so that we can provide you with the most suitable seat.